RBI: Soft Skills for Public Works

Course Description:

Learning Objectives:

Teamwork

• Understand the principles and importance of teamwork in professional settings.
• Identify strategies to build and sustain a strong, cohesive team.
• Learn how to foster collaboration, inclusivity, and mutual respect among team members.

Communications

• Recognize the value of effective communication in achieving success.
• Identify the key components of clear, concise, and impactful communication.
• Examine best practices for compassionate and empathetic communication.
• Gain tools for navigating difficult conversations with confidence and professionalism.

Customer Service

• Understand the core principles of exceptional customer service.
• Explore techniques to build trust and strong relationships with customers.
• Learn methods to exceed customer expectations and deliver memorable experiences.
• Practice problem-solving strategies to address and resolve customer dissatisfaction.
• Develop personal skills to enhance professionalism and customer satisfaction.

Problem Solving

• Learn to accurately identify and define problems in various contexts.
• Differentiate between problem types and determine appropriate responses.
• Apply effective problem-solving strategies to address challenges.
• Understand key principles of supervision and leadership in problem resolution.
• Explore proactive communication techniques to prevent potential issues.

Course Features:

• Engaging role-play and hands-on activities to practice skills in real-time.
• Group discussions and exercises to foster collaboration and peer learning.
• Opportunities for personalized feedback and self-assessment.

Roads Scholar I - Elective

This course is an ELECTIVE in the Roads Scholar I course track. Click above for more RS I program details.

Registration Fee

The registration fee for this workshop is $50 per person for employees of government agencies and $75 per person for non-government agencies. Fee includes any class handouts and lunch. Registration can be paid online, or via invoice upon special request. Please contact cltap@frontrange.edu for questions.

Cancellation Policy

Please be considerate of those on the waiting list, cancel early if necessary. A full refund will be made if you cancel no later than 3 business days prior to the training day; otherwise, you will forfeit the registration fee.